Privacy Policy

Privacy Policy for TrueGem Brilliance Ltd

Effective Date: 20th January 2025

Here at TrueGemBrilliance we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or engage with our services.

By using our website and services, you consent to the collection and use of your information as described in this policy.

We Collect Information.

We collect the following types of information:

Personal Information: When you place an order, register on our website, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, payment information, and any other information necessary to process your order or provide customer support.

Non-Personal Information: We may collect information about your browsing behavior on our website, such as your IP address, browser type, device information, and pages visited. This data helps us improve the user experience and understand how our website is used.
 

How We Use Your Information

We may use the personal information we collect for the following purposes:

To process and complete your orders, including payment processing and shipment.

To communicate with you about your orders, provide customer support, and respond to inquiries.

To send promotional emails, newsletters, and updates related to our products and services (if you have opted in).

To improve our website, products, services, and customer experience based on your feedback and browsing data.

To comply with legal obligations or resolve disputes.
 

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us with operations such as payment processing, shipping, email marketing, and analytics. These providers are obligated to use your information only for the purposes specified by us and are not permitted to use your data for their own purposes.

Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation.
 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We use industry-standard encryption technologies to secure sensitive information, such as payment details. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can update or correct any inaccurate or incomplete information.

Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations.

Opt-Out: You can opt out of receiving marketing emails or newsletters at any time by following the unsubscribe link in our communications or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us track your preferences and improve the functionality of our site. You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our website and does not cover the privacy practices of other sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Company Name:TrueGem Brilliance Ltd.

Address: 4th Floor, Merchants House, Crooke Street,
Chester, CH1 2BE.

Email: Information@truegembrilliance.com

Telephone: (+44) 01244 667699.

---

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.