Terms and Conditions
Terms and Conditions for TrueGemBrilliance Ltd.
Effective Date: 20th January 2025.
Welcome to TrueGemBrilliance. By accessing or purchasing from our website/store, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. General Terms
1.1. These Terms and Conditions govern the sale of gemstones and related products by Truegembrillance to our customers.
1.2. We reserve the right to update, modify, or change these terms at any time. Continued use of our services constitutes your acceptance of any changes.
2. Products & Descriptions
2.1. We strive to provide accurate descriptions and images of our gemstones.
2.2. All gemstone weights, sizes, and grades are professionally examined.
2.3. We do not guarantee metaphysical or healing properties of gemstones, as these are based on belief systems rather than scientific evidence.
3. Pricing & Payment
3.1. Prices are listed in £GBP and are subject to change without notice.
3.2. Payment must be made in full before shipment. We accept Master Card, Visa, Google Pay, Apple Pay and American Express.
3.3. Any applicable taxes, duties, or import fees are the responsibility of the buyer.
4. Order & Cancellation
4.1. Orders are subject to acceptance and availability.
4.2. We reserve the right to cancel or refuse any order at our discretion.
4.3. Cancellations must be requested within 24 Hours of placing the order. Once shipped, orders cannot be canceled.
5. Shipping & Delivery
5.1. We deliver products nationwide in the United Kindom. Shipping costs are calculated at checkout.
5.2. Estimated delivery times vary based on location and carrier services. We are not responsible for delays caused by customs or unforeseen circumstances.
5.3. If a package is lost or damaged in transit, please contact us via email or telephone within 5 days of expected delivery to file a claim.
6. Returns & Refunds
6.1. Returns are accepted within 15 days of delivery if the product is unused and in original condition. (All products are extensivley photographed for our records)
6.2. Refunds will be issued only after we receive and inspect the returned item. Shipping costs are non-refundable.
6.3. Custom orders, personalized items, and discounted products
are non-refundable.
7. Authenticity Guarantee
7.1. We guarantee the authenticity of all gemstones sold.
7.2. Certification (if applicable) will be provided for specific stones upon request and may involve additional charges.
8. Limitation of Liability
8.1. We are not liable for any indirect, incidental, or consequential damages related to the use of our products.
8.2. We do not provide any warranties beyond those explicitly stated in these terms.
9. Intellectual Property
9.1. All content, images, and product descriptions on our website are the property of TrueGemBrilliance and may not be used without permission.
10. Governing Law
10.1. These terms shall be governed by the laws of the United Kingdom.
10.2. Any disputes will be settled through arbitration in Chester.
11. Contact Information
For questions or concerns, please contact us at:
Email: Information@truegambrilliance.com
Address: 4th Floor, Merchants House, Crooke Street, Chester,
CH1 2BE.
Phone: (+44) 01244 667699
By purchasing from TrueGemBrilliance, you acknowledge that you have read and agree to these Terms and Conditions.
Return and Refund Policy
Return and Refund Policy.
Thank you for shopping with us at TrueGem Brilliance. We take pride in offering high-quality gemstones and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are happy to offer a return or exchange, subject to the following terms and conditions:
Eligibility for Returns.
Timeframe: Returns must be requested within 15 days of the delivery date.
Condition: Gemstones must be in their original, unaltered condition, unused, and undamaged. Stones that have been set in jewelry, altered, or customized are not eligible for return.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
The following items are non-returnable and non-refundable:
Custom or personalized gemstones.
Items marked as "Final Sale" or "Non-returnable" at the time of purchase.
Gift cards.
Return Process:
To initiate a return, please contact our customer service team at Information@truegembrilliance.com or call us at (+44) 01244 667699.
You will need to provide:
The order number.
A description of the reason for return.
Photos of the item(s) (if applicable).
Once the return is approved, you will receive instructions for returning the item.
Return Shipping Costs:
If the return is due to an error on our part (e.g., damaged or incorrect items), we will cover the return shipping cost.
If the return is for any other reason (e.g., change of mind), the customer is responsible for the return shipping fees.
Refund Process:
Once the returned gemstone is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment. Please note that processing times may vary depending on the payment method used.
Exchanges:
If you would like to exchange an item for a different gemstone or product, please follow the return procedure outlined above and place a new order for the item you wish to exchange for. You will be refunded for the returned item once it has been processed.
Quality Assurance:
We carefully inspect each gemstone before shipment, but if you receive an item that is defective or damaged, please contact us immediately with a description and photos of the issue. We will resolve the issue promptly by offering a replacement or a full refund.
Cancellation Policy:
Orders can be canceled within 24 hours of purchase. After that time, cancellations are not accepted.
Disclaimer:
Due to the nature of gemstones, slight variations in color, size, and appearance may occur. These variations are not considered defects. Please carefully review product descriptions and images before purchasing.
